9292 - Multidisciplinary Approaches to Service Design: UX and Beyond (Alumni Labs)

Course Description

UX, product, graphic, and interior designers all contribute to service design: the design of social interactions and experiences. Just as all design disciplines are unified by common principles, service design brings together multidisciplinary teams around the design not of things, but of the systems that support “what happens as a result.” It also requires methods unique to this domain, which are created and delivered by people in the moment and are often ephemeral.

We’ll look at service design as orchestrated multidisciplinary work, as well as a lens through which to see many adjacent design disciplines, especially UX. Grounded in human-centered work, you will conduct research to discover unmet needs, define product and experience strategies, and envision solutions as stories and the designed artifacts that support that experience.

Notes

Alumni Labs is your continuous road home for content that is relevant, forward looking, and connected to RISD's incredible network of graduates. 

Alumni Labs emerges from the understanding that learning and development do not stop once a student graduates from RISD. The Alumni Labs program, an interconnected hub of RISD Alumni, is focused on topics and goals that are important and relevant to personal enrichment and professional development. Courses are designed for alumni and provide spaces for learning that is driven by peer support, expert advice, and a rekindling of curiosity and creative practice. Participants will connect with fellow alumni (classmates, guest speakers/critics, hosts) to explore topics in a way that emphasizes real world relevance and opportunities to network. 

Alumni Labs packages course content in a way that recognizes and implements key RISD concepts such as critique, creative problem solving and critical making. Courses are then delivered to students who are part of the same creative community of like-minded peers who value these concepts. Development and networking do not stop once the course concludes. Students who complete the class will be given exclusive access to the RISD Network’s Alumni Labs page for continuous access to resource sharing and peer/expert engagement.